Medical receptionists at both a doctor or dentist office have a ton of work to do throughout the day and much of it is done either using the phone or computer. A big part of their day is dealing with booking appointments and making reminder calls. In a busy practice with multiple doctors this can make for a lot of work and if mistakes are made it can cause huge problems for both the patient and the doctor. A virtual receptionist can handle the overload and it doesn’t cost a lot. If you automate your patient scheduling matters it will lighten the workload on your staff, reduce mistakes and increase productivity. A more productive medical practice is a more profitable one.
What Can They Do
Automated systems can come with a variety of features not just maintaining a schedule. Patients call a medical practice 24 hours a day and having staff on hand constantly is expensive. Your automated system can handle emergencies, it can register new patients that come into the practice and send out texts to remind patients of their appointments. Automated systems will never replace your receptionists but they can be a tool that they use during busy times. At the same time it will save you the cost of hiring new staff and help your bottom line. Here is a look at some of their functions.
Improved Patient Relations
Customer service is part of running a medical practice although most don’t really think of it that way. Patient satisfaction is something that all clinics to consider if they want their practice to thrive. In today’s world your patients want an online solution and for those that don’t now your phone lines are freed up to take calls faster. You can get a system that will forward voice mails to your email or they can send emergencies directly to the doctor. You need to find a system that works for your patients and the practitioners.
Smooth Operations
A medical receptionist’s job is stressful and the position has a fairly high turnover rate. Finding a good receptionist that will stick around is vital to keeping your practice running smoothly. Making sure your staff is happy and not overworked makes for more productive staff and that makes the practice better all around. A virtual receptionist is an affordable solution instead of hiring additional staff. Give it a try, most software programs will offer a trial so that you can get used to it and make sure it will help your practice.