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FAQ - Technology
Q:
I have tried to start my course and when I click the link to start, nothing happens. What is the problem?
A:
Our technology runs a script that creates a "pop-up window" for the course. If you have an active pop-up blocker on your system, you will likely have to temporarily disable or turn off this software for the course to properly open. You may not even be aware that your system is running pop-up blocking software as it is often installed with other software packages (Yahoo! Messenger, Google Task Bar, etc). There are many "pop-up blockers" available and they all work differently. Please consult your specific software for how it allows for temporary disabling. A few sample methods are below:
Yahoo pop-up blocker: Located in the Yahoo toolbar on your browser window, left click and the top line reads "Disable Pop-up Blocker". Select this option to Disable the Pop-up Blocker. Be sure to follow the same steps to "Enable" it once again after you have completed your course(s).
Google pop-up blocker: Located on the Google toolbar in your browser window, left click and the top line reads "Turn off pop-up blocker" just click it to turn the pop-up blocker off. Be sure to follow the same steps to turn the blocker back on after you have completed your course(s).
Norton Internet Security: Locate the Norton icon in your bottom right task bar. Right-click the Norton icon in your task bar, select Norton Internet Security. In the left hand side of the new window is a listing for Norton Spam blocker, select this and click "disable Norton Spam Blocker". Be sure to follow the same instructions to "enable" your pop-up blocker after you have completed your course(s).
If temporarily shutting down the pop-up blocker is not possible, your software may allow you to go to the recently blocked pop-ups list and click the blocked page to allow it to start the course. Alternately, you may be able to go to Preferences in your pop-up blocker toolbar and set preferences to allow pop-ups from our website (using the IP address http://216.237.116.19). Or with most browser enabled pop-up blockers, you could hold the key on your keyboard while the link to start the course. For further questions, please contact our support department at (866) 599-4583.
If your pop-up blocker is run through your company/institute's network, you will need to talk with your system administrator to allow pop-ups from our website http://216.237.116.19.
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Q:
I have disabled my pop-up blocker and the course still will not start, what do I do now?
A:
If you are behind a Network Enabled Firewall, you may need to talk to your Network Administrator or Security Professional to allow pop-up materials to be viewed from our website http://216.237.116.19. Also have them check that the Firewall is not blocking the Port access for materials from our website.
If you are using Windows XP with Service Pack 2, there are some settings that need to be changed in order to allow the course to be viewed. On your Internet Explorer toolbar you need to select Tools/Internet Options/Security/Active X controls Download Unsigned Active X Controls. Another method is to select Tools/Internet Options/Privacy and set your security to Low while viewing the materials, which automatically enables Unsigned Active X Controls. Please return to this location and put the setting back to its original level when you are finished with our course materials.
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Q:
I stopped halfway through the course. Will the course start again at the same spot?
A:
The Train for Compliance Learning Management System tracks how far you have gone in the course each time you log into it. However, it will not start you on the last page you viewed. In the left navigation on the main course body pages there is a button labeled "Contents". After you restart the course, you can use this button to bring up the chapters and pages to jump to any page desired, allowing you to skip ahead to the point you left off.
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Q:
I completed and passed the exam, but when I went to print the Certificate of Completion, it showed the course as In Progress still with no score recorded. What happened?
A:
It is possible that if you did not exit the course correctly and therefore, not get your score recorded properly. Upon completion of the exam, you must hit the button labeled "Exit Course". You can not click on the "X" to close the window or use any method other than clicking the "Exit Course" button to end the course/exam.
A second problem with recording your score can be caused by pop-up blocker software. If you used the override of your pop-up blocker to start the course, it is possible that the pop-up blocker could have blocked the score recording at the end. It may work to hold down the key while clicking the "Exit Course" button when you complete the exam, allowing the pop-up window that writes your score to our database. The wide variability in pop-up blocker software is the reason that we recommend that any such software be disabled before starting your training materials.
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Q:
I have passed the course, and would like a copy of my test and the answers to review in the future.
A:
Hard copies of the materials from our courses is not available. Other then the Certificate of Completion we do not allow the course material to be copied. There is a review option after you finish taking the test, and this would be the best time to review any errors or take notes on items you might have missed.
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Q:
I changed jobs, and I would like to present to my new employer the Certificate of Completion from a course I had previously completed, however this certificate was retained by my old employer. How do I get a new one?
A:
We recommend that you print multiple copies of the certificate when you receive it. This will allow you to retain one for your records as well as have a duplicate in the event one is lost or no longer available.
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